Kinder reminder: the Arlon factory in Belgium will restart

Kinder chocolates produced in Belgium were recalled in April 2022 due to salmonella contamination in France. The Arlon production plant has just received authorization to restart, Ferrero announced.

[Mis à jour le 17 juin 2022 à 17h17] Kinder surprise, Kinder Rabbit, Advent calendars, Schoko-Bons, Egg… All batches of Kinder (Ferrero) chocolates produced in the Arlon factory (Belgium) were recalled from April 5 due to salmonella contamination. Ferrero launched on April 30 a online medical claims platform. The production plant shut down on April 8 by the Belgian Food Agency (AFSCA) has just receive permission to restart Ferrero announcement on June 17. “This reopening follows a thorough cleaning and food safety checks carried out in close collaboration with the Belgian food safety authority (AFSCA). […] More than 1,800 quality tests were carried out, 10,000 parts were dismantled and cleaned. We have also updated security protocols products, training and sampling in the factory” says the company that markets the Kinder. “We have worked very closely with the Food Safety Agency in Belgium to increase controls. Everything has been disinfected” said Anne Edwards on RTL on June 17. “It means that each batch, the raw materials and also the finished products, will all be tested“said the director of external affairs of the Ferrero group. 118 cases of salmonellosis have been identified in France by Public Health France, including 22 were hospitalized for their salmonellosis, all released since. No deaths has not been reported. What is the list of Kinder chocolates recalled for risk of salmonellosis? What are the symptoms in case of salmonellosis ?

Geographical distribution of confirmed cases of salmonellosis due to Salmonella Typhimurium, monophasic variant (cluster 1 HC5_296366 and cluster 2 HC5_298160), by region of residence - Metropolitan France, weeks 2 to 18, 2022
Geographical distribution of confirmed cases of salmonellosis due to Salmonella Typhimurium, monophasic variant (cluster 1 HC5_296366 and cluster 2 HC5_298160), by region of residence – Metropolitan France, weeks 2 to 18, 2022 © Public Health France

What is the list of Kinder not to eat?

The list of Kinder products recalled by Ferrero has been completed. All Kinder that have been produced in the Belgian factory are withdrawn from the market and recalled, regardless of their expiry date, indicates the DGCCRF:

  • Kinder Surprise 20g (by one, by three, by four and by six) and 100g (Kinder Maxi)
  • Kinder Schoko-Bons milk and white sachets of 125 g, 150 g, 200 g, 225 g, 300 g, 330 g, 350 g, 480 g, 500 g
  • Kinder Mini Eggs, hazelnut, cocoa, milk, Kinder Mini Eggs mix
  • Kinder Happy Moments: 191g, 242g, 347g and 400g.
  • KinderMix : Bag 193g, Basket 150g, Plush 133g, Bucket 198g, Car 125g.
  • Kinder Advent Calendar (431g, 133g, 184g, 311g, 243g, 127g)
  • Cake Layer Cake 6/8 PARTS and 8/10 PARTS with Chocobons/Kinder as decoration. DLC until 04/16/2022 included, sold at Auchan (to be brought back to the point of sale).

Not affected by the recall:

  • The Kinder Bueno
  • The Kinder Chocolate bars
  • The MAXI Kinder Surprise eggs (150g, 220g and 320g).
  • The Kinder Country
  • The large flame eggs sold for Easter (eggs of 220 grams).

As a precaution, some distributors preferred to withdraw all the Kinder they had put in store without distinguishing between the products listed in the manufacturer’s recall and the other Kinder on the shelves. The affected products have expiry dates of August 2022.

List of recalled Kinders
List of recalled Kinders © Ferrero

What to do if you have contaminated Kinder at home?

People holding these products are asked to do not consume them and throw them away. But before throwing them away: take a photo of the packaging with the product references (Best Before Date, barcode number) and email Ferrero’s address to request a refund : contact.fr@ferrero.com. Ferrero has also put online on Saturday April 30 a complaint platform and compensation in the event ofhealth impact consumers. “People who have consumed the products mentioned above and who show the symptoms [de la salmonellose]are invited to consult their attending physician without delay by informing him of this consumption. In addition, in order to limit person-to-person transmission (especially in households with young children), it is recommended to wash your hands well with soap and water after going to the toilet, after changing your child, and before cooking” recommends Public Health France.

Provided with a photo of the packaging with the product references (Best Before Date, barcode number), consumers can call the phone number provided by the company to request a refund: 08 00 65 36 53 and/or thefollowing email address: contact.fr@ferrero.com.Our consumer service has been strengthened with several hundred people mobilized to answer all your requests and communicate to you the terms of compensation Ferrero said in a statement on April 8. Before asking consumers to “do not return your products to the store to avoid any confusion”. “If you have any of the products affected by the ongoing recall, we urge you not to consume it and contact us.” Reimbursement will be in the form of shopping vouchers to be used as desired on all food sections of stores in the catchment area (excluding alcohol), or on Ferrero products.

What number to call to reach Ferrero and get reimbursed?

The telephone number set up by Ferrero is 08 00 65 36 53. “Many of you contact us and we are aware of the waiting times on the helpline. We sincerely thank you for your patience and we want to assure you that each request will be dealt with.” informs the manufacturer on April 8. Affected consumers can also contact the company by email at contact.fr@ferrero.com. A medical cell also contacts people who may have doubts about their state of health.

What should you know about salmonella?

Salmonella are bacteria responsible for salmonellosis. Salmonella infections manifested by acute gastroenteritis (diarrhea, vomiting, stomach pain, etc.) often accompanied by fever within 48 hours of consuming the contaminated products. These symptoms may be aggravated in young children, immunocompromised subjects, pregnant women and the elderly. In the cases more serious, this infection may progress to a septicaemic or localized form, which may require hospitalization. If in doubt, consult a doctor indicating the consumption of the chocolates concerned.

International outbreak of salmonellosis in young children linked to the consumption of Kinder brand products. Update in France as of June 2, 2022. Public Health France.

Kinder scandal: two new foodwatch revelations, Foodwatch, April 13, 2022

Recall of all Kinder products manufactured at the Arlon factory, closed by the Belgian authorities – 08/04/2022

Withdrawal-recall of Kinder brand products (Kinder surprise, Kinder surprise Maxi, Schoko-Bons and Kinder Mini Eggs) due to suspected Salmonella Typhimurium infection, Public Health France press release, April 4, 2022

Ferrero is voluntarily recalling certain batches of Kinder surprise, Schoko-bons and Mini eggs in France, Ferrero press release, April 5, 2022

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